Pinja renewed its private cloud services by moving them to a colocation data center hosted by Verne Global Finland. At the same time, Pinja took advantage of the Cloud Management Platform, a comprehensive system for managing hybrid and multi-cloud environments. With it, Pinja achieved transparency into its own private cloud.
“With CMP, we can also provide administrative and business roles with visibility into the managed environment and capacity.” Jari Alamaa, Service Manager, Cloud Services, Pinja
Read Pinja’s case study and learn all the benefits the Cloud Management Platform. The Cloud Management Platform is a complete solution for managing hybrid and multi-cloud environments, based on Morpheus Data’s award winning technology, suitable for both in-house use and for service providers to manage customer environments.
Unikie was looking for a reliable supplier that could deliver a high quality colocation solution for their customer’s research environment in a short timeframe. Verne Global Finland was selected based on the recommendation of another client – a decision Unikie has not regretted. Verne Global delivered a tailor-made solution in a couple of months, and now Unikie’s Chief Business Officer Rauno Vänni sleeps well at night. Read the whole customer case.
“We were professional buyers in the sense that we had our own team with very specific requirements in terms of hardware and service contract. We were looking for another professional supplier who would immediately understand our needs and be able to respond flexibly and quickly. The recommendation from our client was so strong that we didn’t really even consider other suppliers.” Rauno Vänni, Unikie Oy Chief Business Officer
- Colocation data center operator who pays special attention to climate friendly operation.
- High quality and safe environment, with special attention to assured power supply and cooling.
- Service provider who could tailor their service contract to Unikie’s needs.
Verne Global Finland provided:
- Required data center technologies and worry-free environment.
- Pre-installation and setup of applications and firewalls configured by Unikie.
- Support organization to maintain the environment.
- Fast delivery – only a few months between first contact and service delivery.
Smart Hands services are an essential part of data center services. The services refer to Ficolo technical resources to quickly respond to customer work orders. Thanks to strong, ISO certified framework, the smart hand team can work as an extension of your in-house IT team.
Raisoft is a software company which has been relying on Ficolo’s colocation and connectivity services as well as Smart Hands services for many years. In this post you can read the customer’s comments on the services provided.
Although customers themselves can access and work in the data center, this is not always possible or cost efficient. When there is a lack of in-house resources or know-how, it may be beneficial to utilize Ficolo’s resources. Having technical staff on standby can greatly reduce the frequency of server downtimes and service interruptions. Often tasks are performed faster than with own resources, especially if taking into account planning and travel time.
“Ficolo’s Smart Hands services have exceeded my expectations every time I request something. “ Nathaniel Snethlage, DevOps Consultant, Raisoft
“Ficolo’s Smart Hands services have exceeded my expectations every time I request something. When you request something, you would expect a 24-hour turnaround time, often it is under one hour from my experience”, states Nathaniel Snethlage DevOps Consultant for Raisoft. The latest customer satisfaction survey results confirm that the majority of our customers feel the same: more than 80% of respondents agreed that support requests are performed well and quickly.
“As Ficolo staff has so much experience and they don’t make you feel like a nuisance, I also ask their opinions on how to solve problems I have in other environments with other data center providers. Their help for my other environments often comes faster and with better advice than what I get from the “Smart Hands” at these other data centers” continues Snethlage.
Benefits of Smart Hands
Because Smart Hands services let you exploit the capabilities of an expert organization truly focused on IT tasks, they allow you to benefit from:
- Smoother and faster installations
- Around the clock service: No need to set up own organization for 24/7 support
- Faster incident resolution and less downtime
- Easier service upgrades
- Preventative maintenance
- Support with projects such as migrations
Ficolo Smart Hands
Technician and Professional Services
Ficolo Smart Hands services are divided into Technician and Professional work. Ficolo Technician services in brief include all physical work at the data center such as:
- Logistics support
- Any other customer instructed work
Professional services consist of e.g.:
- Log management
- Capacity management
- File recovery
Ficolo has also duty personnel to perform tasks 24/7 including emergency work or planned work outside office hours. Service requests are typically invoiced by time used in half an hour intervals, but can also be ordered as packaged solutions with certain number of agreed hours per month
“We are in this together”
The services are not limited to the above-mentioned tasks, but any related tasks the customer asks for can be performed. Raisoft’s Snethlage appreciates that Ficolo gives suggestions and opinions on what could be a solution or a better way to solve the problem. “But if you say: nope I want to keep my not as good way”, they don’t make you feel dumb”, he adds.
“When I request something, I don’t have to spell out to the smallest detail what I want. Ficolo’s technicians/engineers seem to have a lot of experience so they understand what I want even from little detail. They always communicate in a way making you feel like “we are in this together”. And that is exactly how it should go – at best Smart Hands services feel like your own extended resource.”
We are happy to tell you more about our services, contact us with [email protected]
Originally published in ficolo.com in 2020.
Onnisys provides comprehensive IT services and solutions. In 2013 the company was searching for a data center partner. “Ficolo’s data center was meeting all our requirements, not to mention the requirements of our customers. We can fairly and proudly say to our customers that Ficolo is our data center partner” describe the executives of the company Juha Moisio and Olavi Pelanti.
The requirements included a modern data center with standard meeting backup systems, access monitoring and security measures in place. In addition, Ficolo being a Finnish provider with a suitable service portfolio for an IT company played a role.
“During these seven years of cooperation the quality of the data center has only improved with e.g. official certifications. Finnish data center provider and security are issues that end-users typically emphasize and are tackled with Ficolo as provider.” tells Olavi Pelanti.
Onnisys provides services to companies ranging from medium-sized to publicly held companies and the variety of end-users is wide. Ficolo’s services are in the core of the company’s business. Ficolo serves Onnisys with data center and connectivity services delivered from The Rock Data Center.
The vision of transforming companies’ business to cloud delivery business model becomes real with Onnisys. In addition to server capacity, Onnisys also offers application layer solutions as well as maintenance and monitoring services. The wide range of expertise is the strength of Onnisys. The experts of the company can help you with servers, but also with applications and databases. The company also provides planning and consultant services. Customers are served with specially designed solutions and with customer oriented approach. For example, with dedicated capacity service the customer also receives planning of the server connectivity and check of security issues.
When it comes to Ficolo’s services, indeed the customizability is appreciated by Onnisys. For an IT company, the perfect solution was to decide what is kept inhouse and then choose the exact services that are required from Ficolo service portfolio. Ficolo did not offer any ready -packaged services, but instead a solution tailored according to customer needs. And when needed, additional services or capacity can be easily acquired based on customer’s specifications.
Especially satisfied Onnisys has been with Ficolo’s customer service. “Ficolo’s service is really smooth and fast. Smart Hand requests are performed quickly and sometimes even with little information they nail it. Last minute requests are also done quickly and well” describes Juha Moisio.
Originally published in ficolo.com in 2018.
80% of business data and information is unstructured and difficult to process for business benefits – and this data is growing exponentially. Business processes are becoming increasingly dependent on information and processing it. Ficolo’s customer Elinar helps data intensive organizations transform their data into business value. Their AI Miner has won the IBM Watson Build award in competition with 700 applications.
The data Elinar is helping their customers to manage, is located in Ficolo Pori Data Center. Ficolo provides the hardware space, connectivity services and data security services such as firewalls to Elinar. Elinar’s customers have extremely high standards for data security, as many of them have to meet government regulations. Ficolo secures Elinar’s data in multiple layers, as shown in the picture below.
Green values are an important factor for Elinar and has become an established aspect of their everyday routine. Environmental concerns can be addressed in IT by optimizing electricity consumption and virtualization. The underground location of The Rock Data Center reduces the amount of energy needed for cooling the racks and thus makes the Ficolo Data Center extremely energy efficient, well below average PUE of data centers. All of the energy used in Ficolo Data Center is 100 % wind power. The customers, including Elinar, pay only the electricity they use and the energy consumption can be viewed in real time in our customer portal.
Elinar aims to understand their customers’ needs and service-mindedness. Customer satisfaction is also particularly important for Ficolo. We have a customer care and technical help available for our customers 24 hours a day, each day of the year. The expertise of our specialists’ and staff will save your time and resources, as well as complement the know-how of our customers, such as Elinar.
The article was originally published in ficolo.com in 2014
An expert in digital business, cloud provider Solita Ltd develops new business and services through private businesses and pubic communities for each Finnish citizen. The services cover from planning to execution the solutions, and maintaining and developing the digitalized business environments.
The cooperation of Ficolo and Solita is based on a model in which Ficolo produces the colocation data center services and server platforms. Solita produces the actual cloud service to its own customers. Thousands of Finns encounter Solita’s services daily; one example of these digital services is Lupapiste.
Lupapiste is a virtual working environment which serves private persons, businesses and communities but also authorities in permission and notification matters. Through Lupapiste one can enquire construction projects in all municipalities; electronic permits are used in dozens of towns. Lupapiste services do not only ease the process but also saves time and money of the permit requestor as well as of the receiver.
Solita’s and Ficolo’s close cooperation is based on Bare-Metal Cloud, concept produced by Ficolo, which combines server environment, data security and Ficolo’s operator cloud connection services. With the help of the operator cloud Ficolo allows a direct connection to a multi- carrier networks for customers. Redundant carrier connections are securing each other.
For Solita the key benefits of employing Ficolo’s services are flexibility and cost effectiveness, says Iiro Uusitalo, DevOps Specialist at Solita. Altogether with Ficolo’s services Solita is able to provide its customers more comprehensive services. To Lupapiste and its users domestic based services are essential, therefore Solita benefits from Ficolo’s Finnish location- Solita can provide its customers Finnish cloud capacity.
Main element for Solita is that Ficolo enables Solita’s future growth and expansion. “It was easy to negotiate with Ficolo and discuss about future plans “ reminisces Uusitalo the feelings during the selection process “The cooperation will surely deepen and expand further” describes Uusitalo impressions about the cooperation between these companies.